How can we help?

Purchases are credited by the billing desk after verification. If a payment isn’t credited within 24 hours, contact us with your User ID (top of the Subscribe page) and we’ll reconcile it against the ledger.

Training usually completes well under an hour. A model stuck in Training or Validating for longer, or marked Failed, is worth a support message — include the model name.

You are never charged for a failed generation. Credits for outputs that did not render return to your balance automatically and appear as their own ledger line. If a refund looks missing, send the approximate time and the prompt and we will reconcile it.

Reference photos and trained models are private to your account and never shared. To remove your data, request account deletion via support.